When you buy a Faber Chimney Customer Care or any other kitchen appliance, reliable support is one of the most important things you expect. From installation to regular maintenance and repairs, having proper assistance makes your experience smooth and worry-free. This is exactly where Faber Chimney Customer Care comes into the picture.
In this guide, we will explain what Faber Chimney Customer Care is, how to contact them, the services they provide, and real user experiences. By the end of this article, you will know how to make the most of Faber’s support system for your kitchen appliances.
What Is Faber Chimney Customer Care?
Faber Chimney Customer Care is the official after-sales service provided by Faber India, one of the leading kitchen chimney brands in India. This service helps customers with installation, repairs, servicing, warranty assistance, and resolving complaints. It is the central hub for all queries regarding your Faber chimney or related appliances.
Faber India operates under the global Franke Group and has been serving the Indian market for more than 25 years. Known for chimneys, hobs, cooktops, and other kitchen appliances, Faber tailors its products to Indian cooking styles and requirements. The company is headquartered in Pune, Maharashtra.
Official Customer Care Contact Numbers
If you face any issues with your Faber Chimney Customer Care, the first step is to contact customer care via phone.
The toll-free number is 1800‑209‑3484, available from 8:00 AM to 8:00 PM, 7 days a week. Through this number, you can register complaints, schedule service visits, ask product-related questions, or request guidance.
For online order-related queries, a secondary toll-free number, 1800‑267‑3484, is sometimes used to handle support for online purchases.
WhatsApp and Email Support
Faber also provides modern communication options beyond phone support.
Their WhatsApp number (+91‑7219‑219‑219) connects you to a chatbot and service support team. This is helpful for service requests, booking technicians, or asking simple queries anytime.
Additionally, you can email Faber at ks‑customercare.in@franke.com. Email support is useful for installation requests, service coordination, warranty activation, or submitting detailed complaints.
Faber Chimney Customer Care ensures that every customer has multiple ways to reach out for assistance.
| Attribute | Details |
| Service Name | Faber Chimney Customer Care |
| Company | Faber India (Part of Franke Group) |
| Service Type | Installation, Repair, Maintenance, Warranty Support |
| Toll-Free Number | 1800‑209‑3484 |
| +91‑7219‑219‑219 | |
| ks‑customercare.in@franke.com | |
| Availability | 8:00 AM – 8:00 PM (Phone), 24/7 WhatsApp |
| Headquarters | Pune, Maharashtra, India |
| Service Coverage | Pan India (Authorized Technicians & Service Centers) |
Services Provided by Faber Customer Care
Faber’s customer care offers a range of services to ensure your appliances function efficiently.
Installation Support – Proper installation is critical for safety and performance. Faber schedules authorized technicians to install your product professionally, ensuring everything works correctly from the start.
Repairs and Troubleshooting – If your chimney malfunctions, makes unusual noises, or shows errors, Faber Chimney Customer Care can register a repair ticket. A trained technician is dispatched to resolve the issue. Minor troubleshooting can also be done over the phone or WhatsApp.
Warranty Assistance – Faber products generally come with a 1-year product warranty, with extended coverage for specific parts such as motors. Customer care assists in activating warranties, confirming eligibility, and guiding users through warranty repairs.
Service Network Support – Faber has a network of over 300 service franchisees and 1,500+ trained technicians across India. All technicians follow a professional dress code and carry a service kit, ensuring high-quality support.
Cleaning Contracts and Extended Warranty Plans – For long-term maintenance, Faber Chimney Customer Care provides guidance on cleaning contracts and extended warranty plans. These plans ensure your chimney stays efficient and prolong its operational life.
Faber India: The Brand Story
Faber India is the Indian arm of a global kitchen solutions company. Products are manufactured in Pune, Maharashtra, with a focus on quality, safety, performance, and aesthetics.
The Indian operations are part of Faber’s global strategy to cater to both domestic and international markets. The company emphasizes innovation, compliance, and high service standards.
Faber’s product lineup includes:
- Kitchen Chimneys: High suction power with modern designs.
- Hobs and Cooktops: Built-in and freestanding options.
- Dishwashers and Water Purifiers: Designed for Indian conditions.
- Ovens, Microwaves, and Other Appliances: Covering all modern kitchen needs.
Every product is backed by Faber Chimney Customer Care, ensuring peace of mind for users.
How to Register a Service Request
If your appliance needs servicing, contacting Faber Chimney Customer Care is simple:
- Call the toll-free number (1800‑209‑3484) and provide product details.
- Send a WhatsApp message to +91‑7219‑219‑219 with your model number and issue.
- Email customer care with photos, serial numbers, and warranty documents.
- Fill out a service request form on the official Faber website.
After submitting a request, you usually receive a service ticket number and technician details.
Real Customer Experiences
No service system is flawless, but real customer experiences show the strengths and areas of improvement for Faber Chimney Customer Care.
Positive Feedback – Many users have reported timely service, helpful technicians, and smooth installation. The support system is generally responsive when appointments are scheduled promptly.
Negative Feedback – Some customers have faced long waiting periods for service appointments, delays in spare part delivery, multiple follow-ups, and occasional confusion regarding service charges. Experiences can vary based on location, urgency, and the assigned service center.
Despite this, most users recommend persistent follow-up and using official channels to avoid delays and ensure proper resolution.
Tips for Getting the Best Customer Care Experience
- Keep all product details handy — serial number, purchase date, and warranty card.
- Take photos or videos of any issues before contacting support.
- Use official channels such as phone, WhatsApp, or email to avoid scams.
- Follow up regularly if parts are delayed or the service isn’t completed.
Following these steps will make your interaction with Faber Chimney Customer Care smoother and faster.
Final Thoughts
Faber Chimney Customer Care is the official support system for all Faber appliances. With multiple contact options, trained technicians, and a large service network, the system is designed to help customers make the most of their kitchen products.
Whether it is installation, repair, or routine maintenance, clear communication, patience, and persistence will help you have a positive experience. By following this guide, you can efficiently navigate Faber’s customer support and ensure your chimney or appliance works flawlessly for years to come.
In short, Faber Chimney Customer Care ensures that your investment in Faber products is protected and that you always have professional help when needed.
FAQs
Q: What is Faber Chimney Customer Care?
A: Faber Chimney Customer Care is the official support service by Faber India for installation, repairs, maintenance, and warranty assistance of chimneys and kitchen appliances.
Q: How can I contact Faber Chimney Customer Care?
A: You can contact them via toll-free number 1800-209-3484, WhatsApp +91-7219-219-219, or email ks-customercare.in@franke.com.
Q: Does Faber offer warranty support through customer care?
A: Yes, Faber Chimney Customer Care helps with warranty verification, claim processing, and arranging authorized repairs for covered parts.
Q: Can Faber Chimney Customer Care help with installation?
A: Absolutely. They schedule trained technicians for professional installation to ensure safety and proper functioning of your chimney.
Q: Are service requests available online for Faber Chimney Customer Care?
A: Yes, you can submit service requests through Faber India’s official website, including maintenance bookings, repairs, and complaints.
